Jott and Spiceworks, a winning combination
So, I’ve used Jott for a while, and I like it. However, the little notes e-mailed to my inbox aren’t too helpful to me as my inbox gets quite full and it makes the notes easy to miss.
Well, Jott got me real excited when they introduced their Jott Links. Now you can call in and Jott a Twitter update, post to your blog, add an event to your Google Calendar, or even get Sandy to do something for you (I think I’ll start using Sandy soon!).
One of my biggest difficulties is remembering to do things that fellow staff ask of me in the hall. I usually encourage them to fill out a HelpDesk to ensure it gets done, but we all know that doesn’t always happen. It’s in my evening walk that I remember these things, the only time in my day that I have no computer to take action. Tonight, I got to thinking, “I wish they would add a Jott Link for Spiceworks, our awesome (and free) network inventory and HelpDesk software.” This would allow me to pick up my cell phone and begin a ticket about the problem that came to memory.
Eureka! It doesn’t need a Jott Link - I just need to add the HelpDesk e-mail to my Jott contacts. Doing so allows me to call Jott, announce that I want to Jott “HelpDesk,” and begin spelling out the problem that needs solving. In doing so, I create a workflow on the Spiceworks HelpDesk that gets recorded for history and can be attributed to an individual machine at a later time. Then, the problem gets solved faster, and you get applauded for your good memory (well, maybe not that far).
This would work on any HelpDesk software that checks an e-mail account. Give it a try - it could help you out as well.
December 29th, 2007 at 10:53 pm
Okay..I guess I need to find out more about this Jott and Sandy. Please help me become more of a geek oh mighty Mr. Wizard-in-a-box!!!
January 24th, 2008 at 10:24 pm
I like Sandy.
Jott + Sandy = bliss