A happy ACS Post
A few days ago, I posted “The First Thing ACS Did to Really Tick Me Off.” I wanted to make sure that you see the comments section where Pattie White of ACS responded.
I also need to explain myself to you a little bit. I do not like to post negative things, but I feel like sometimes it’s an important part of getting things done. I didn’t get the answers I wanted to the questions I asked of ACS and felt that I was at a dead end, so I used my leverage and exposure to open up communication again. I fight for my church.
Hear me well, if you were starting up a new church or just looking for a new ChMS, I would wholeheartedly recommend ACS Technologies to you. I have no reservation in doing so. Every product has its limitations, ACS included. However, with our previous ChMS, I never even took the time to post anything on the blog because frankly I never had anything nice to say about their product or their support team.
Does ACS need to fix the issues with the contribution statements? Yep. Are they going to get it done by 10.0? I doubt it. What I want to hear from Pattie and others is that they will fix it and an approximate amount of time to make that happen. They have done that many times on other issues, and I have been quite spoiled by it since our previous vendor would never even attempt to do such things.
After we finished our implementation of ACS, I asked for a conference call to discuss the process. I sought to edify their company and provide constructive criticism for future customers going through the same process. Pattie was involved in that meeting, and she is WAY high up in the company. They also had two product managers, the guy who runs their implementation department, and the executive director of IT. This is a company who values feedback and responds appropriately to it. Thanks Pattie for taking the time to look deeper into this issue.
April 30th, 2008 at 11:14 pm
Sounds like you got to talk to Dean Lisenby on your conference call, he’s the ACS IT Director. Quite a nice guy, we’re not on ACS but I’ve met Dean at two Church IT Roundtables and can’t rave enough about the guy. And I hear great things from others about the people at ACS as well. I can’t speak for the software but they are a company I will endorse without having done business with them yet! Glad your problem is being addressed and you’ve had a good experience! I’m filing all your ACS stuff away for future reference, it may come in handy :-)