Disaster Response from ACS
Our hearts were broken today for our brothers and sisters in Christ at First Baptist Church of Temple, Texas this morning. At this moment, it appears that their worship center, offices, and much of their education space is a total loss.
I received a call today from ACS Technologies, and while the intel wasn’t right, I really wanted to take a moment to brag on the company.
The representative from ACS identified herself, and proceeded to say that “we understand that there may have been a fire at your building today.” They weren’t far off as we are very close to First Baptist of Temple.
The purpose of her call was to offer any assistance they could provide to help us get back on our feet.
I was so impressed by this proactive stance, that I wanted to write about it. They had such a high level of concern for our ministry and our relationship that they didn’t wait for us to seek their help. Does that happen anymore?
Please do pray for First Baptist Church of Temple, Texas.
> does that happen any more?
In the case of ACS yes but I do personally believe that the art of customer service is long since gone.
The old adage of the ‘customer is always right’ whilst never really believed by anyone in customer service they did at least pay it lip service. Nowadays suppliers seem to want to mitigate their reltionship and are actively fighting back to the point where it appears we as teh customer are always starting from a point where “we are never right” and have to prove we are….
My thoughts and prayers to FBC.